General Terms and Conditions
Version 05/2018, Last revised on 25th of May 2018.
1. Introduction
1.1 This agreement establishes the General Terms and Conditions (hereinafter “T&C”) for the contractual relationship between HHK eCommerce Consulting Ltd (hereinafter “we”, “VIP-Grinders“, “us”) and any person registering with us, may it be an affiliate/agent or a direct customer/individual player (hereinafter “The User”, “You”).
1.2 Each User is required to accept these T&C when registering for an account with VIP-Grinders and is bound by them throughout the existence of the relationship.
1.3 The contractual relationship between the registered User and VIP-Grinders is governed by and construed in accordance with these T&C and the Laws of Malta.
1.4 In case of dispute between the English version of the Terms and Conditions and versions in other languages, the English language version shall prevail. Any other information on this website or affiliate websites may be presented in several other languages, but is for information purposes only.
1.5 You are recommended to print a copy of these Terms and Conditions for your records and store them in an accessible place.
2. Changes to the Terms and Conditions
2.1 The Terms and Conditions may be changed from time to time for a number of reasons which include without limitation commercial reasons, compliance with laws or regulations, instructions, guidance or recommendations from a regulatory body, or for customer service reasons.
Any changes will be communicated to the User through the following methods:
- Email (to the email address you have previously supplied to us) via the VIP-Grinders newsletter and
- A notice on the Website.
You are requested to make sure that you have opted in for the newsletter service.
2.2 Changes apply with immediate effect after publication.
2.3 If You continue to use the products/services of VIP-Grinders and/or Your account after notification, you shall, from such time, be deemed to have accepted, and be bound by the new T&C including any additions, removals or substitutions.
2.4 If any change is unacceptable to you, You may either cease using our products/services and/or close Your account.
3. Privacy Policy
3.1. In accordance with the General Data Protection Regulation (GDPR), please refer to our Privacy Policy.
4. Account Rules
4.1 You must be at least 18 years old. Underage entries are void.
4.2 Residents in jurisdictions that prohibit online gambling can NOT register as users with VIP-Grinders.
4.3 Fraudulent, multiple or incorrectly completed entries will not be accepted. The same applies to entries made in breach or non-compliance with these Terms and Conditions.
4.4 VIP-Grinders accepts no liability for entries which have not been properly received for any reason.
4.5 In order to open an account with VIP-Grinders, the prospective user must correctly fill in the registration form on the website and read and accept the T&C as found on the website (www.vip-grinders.com). During the registration the user must provide VIP-Grinders with his/her correct full name, address and e-mail. The user agrees to update this information should there be any changes to their personal data provided.
4.6 VIP-Grinders may, at its own discretion and without having to provide any justification, refuse to open an account.
4.7 VIP-Grinders reserves the right to close your account and to refund to you the available balance at its absolute discretion and without any obligation to state a reason or give prior notice.
4.8 During the registration process the user will be able to choose his username and password. The password may be changed by the user at any time. The user must keep the username and password secret at all times.
4.9 VIP-Grinders reserves the right to exclude new entrants to its services, promotions, coachings, events and from the use of its website at any time, particularly if VIP-Grinders has evidence that an entrant has tried to register by using more than one username or is otherwise engaging in any fraudulent or illegal activity, such as, but not limited to, money laundering and chip dumping.
4.10 VIP-Grinders retains the right to examine and confirm the identity of its Users.
4.11 You agree not to be allowed to promote VIP-Grinders deals publicly, for example by posting them on a forum or social channels, without our prior written approval.
4.12 Affiliates to the VIP-Grinders products, services and deals shall be responsible for their sub-affiliates and players (direct users) and shall be invoiced in case of any negative revenues, chargebacks, overpayments or back payments generated through them. VIP-Grinders reserves the right to charge the head affiliate for any fraud, network breaches and fines caused by their respective sub affiliates.
4.13 Retag Policy: Retags are only possible 2 weeks after registration. No retags will be allowed if the player already has an active poker account with us. Please email us in order to review each case.
4.14 The decision of HKK in relation to any dispute shall be final and subject to our final ruling.
5. Payments
5.1 The commission/bonus due to Users (affiliate commission and/or player bonuses) shall be paid by VIP-Grinders via EUR or USD Skrill, Neteller Luxon, Ecopayz or BTC on or before the thirtieth (30th) day of each month for the commission/bonus accrued during the immediately preceding calendar month. Such payment shall be accompanied by a written statement that details the calculation of the commission/bonus. If the commission/bonus payable to the User for any calendar month is less than USD or Euro 100, then VIP-Grinders will retain your payment until the total amount due is at least USD or Euro 100.
5.2 All payments shall be made in Euro or in such other currency that may be determined by VIP-Grinders according to received currency.
5.3 VIP-Grinders reserves the right to withhold any commissions generated by referrals that are identified as existing customers.
5.4 The affiliate is responsible for accounting for any VAT deemed due on commissions earned from our partner program.
5.5 VIP-Grinders reserves the right to adjust payments of the commission/bonuses to reflect overpayments, currency conversions, new customer chargebacks and/or credits or underpayments by VIP-Grinders at any given time including retroactively for 6 months. In such an event, any further generated revenues and commission will be settled accordingly.
5.6 Should VIP-Grinders not at all, only in part or with delay receive payment by any operator/business partner, it shall not be liable or in any way bound to pay out affiliate commission and/or player bonuses until the payment has been properly received.
5.7 In the event VIP-Grinders can provide reasonable evidence that any kind of fraud has occurred, either on the affiliate`s part, on part of one his customers or on part of another user (player), VIP-Grinders reserves the right to retain any commission/bonus accrued until full clarification of the matter.
5.8 Users shall be responsible for updating their payment information at the ´My Account` panel in due time. Should VIP-Grinders not be in possession of the User’s payment information within sixty (60) days after the end of the respective calendar month, in which the commission would have been earned, such commission and bonus payment shall be forfeited.
6. Tracking
6.1 Tracking of Your poker account is confirmed once tracking status has been updated in Your account with our website.
6.2 Upon update You shall receive a confirmation mail. Users shall be responsible to ensure that all registration details are submitted correctly, for example skin usernames and deal percentages.
6.3 You should not start to play before tracking has been confirmed.
6.4 VIP-Grinders can NOT guarantee tracking; meaning that, if for any reason, tracking status has been confirmed although VIP-Grinders does not get paid by its partners for the account, VIP-Grinders shall not be liable neither be obliged to pay out commissions or bonuses.
6.5 VIP-Grinders reserves the right to track both your Skrill and Neteller accounts and upgrade you in their respective VIP programs.
6.6 By submitting your player account details in our back office, you agree that VIP-Grinders will share and request your personal information such as username, nickname, email address and further personal data with our affiliated poker rooms and operator.
7. Suspension and Closure of accounts
7.1 VIP-Grinders reserves the right to suspend or close Your account at any time and for any reason, included but not limited to the circumstances set out in these Terms and Conditions.
7.2 User accounts may especially be closed by us at any time, if we suspect that you are engaging in prohibited or detrimental practices, such as, but not limited to, collusion, cheating, RTA usage, fraud, criminal activity or any action in bad faith or that is detrimental to the conduct of our business.
7.3 When you are in breach of the T&C, we may, prior to any suspension or termination of your account, notify you (using your provided contact details) that you are in breach, requiring you to stop the relevant act or failure to act, and/or requiring you to put right an act or fault on your part.
7.4 Irrespective of whether we suspend or terminate an account, we may decide to cancel and void any outstanding commission and bonuses at our absolute discretion where there is a technological failure or where you have breached any T&C in this agreement.
7.5 Upon the suspension of your account for any reason:
7.5.1 No activity shall be permitted (including deposits, withdrawals, gaming, betting generating revenues or commissions) until the date upon which it is re-activated by us
7.5.2 No commission/bonuses will be credited to your account.
7.6 Upon closure of your account due to breach of these Terms and Conditions:
7.6.1 All commission or bonus payments owed will be void and forfeited by you.
7.6.2 VIP-Grinders reserves the right to withhold the funds in your account from You pending the determination of any investigation and/or forfeit them.
8. Intellectual Property Rights
8.1 VIP-Grinders owns all intellectual property rights, including but not limited to, copyrights (including copyrights in software), database rights, trademarks, domain names, know-how and any other rights connected to its products and services or software necessary to use these. All intellectual property rights created and/or deriving out of this agreement, including but not limited to, advertising material, banners and new customers data, shall be or become the sole property of VIP-Grinders.
8.2 Under no circumstances shall the use of the VIP-Grinders website or services grant You interest in any intellectual property rights owned by us or any third party.
8.3 You must not, nor must You allow any other person to copy, store, publish, rent, license, sell, distribute, alter, add to, delete, remove or tamper with the website, any part of it including any copyright, patent, trademark or other proprietary rights notices affixed to the website, any proprietary software compromising the website and/or any software made available for download without our express prior written consent.
9. Liability
9.1 VIP-Grinders is only liable for gross negligence or deliberate actions carried out by its management, employees or regional managers.
9.2 VIP-Grinders is not responsible for the services, pages or contents of websites to which links may be provided from time to time from the VIP-Grinders website.
9.3 VIP-Grinders is not to be held responsible for the consequences caused by the breakdown of any device or software, directly managed or outsourced, which could lead to a total or partial reduction to the access of its services.
9.4 VIP-Grinders does not accept any liability whatsoever for damage to a User or a third party which arises directly or indirectly from a mistake, misprint, malfunction of software on the VIP-Grinders website or that of any of its affiliates and/or partners.
10. Questions and complaints
10.1 Should You have any questions, please send an e-mail to our customer service at support@vip-grinders.com.
10.2 Should you feel dissatisfied with the quality or our product/service, please also send an e-mail at support@vip-grinders.com. We will endeavour to tackle complaints within 24 hours of receipt.
11. Governing Law and Jurisdiction
11.1 The English text of these Terms and Conditions shall be the only authentic and binding version, even if the text shall be translated into other languages. The headings to these T&C shall not affect its interpretation.
11.2 In the event that any provision of these Terms and Conditions is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these T&C shall not be affected.
11.3 These Terms and Conditions shall be governed by and construed in accordance with the laws of Malta. Any dispute arising out of or relating to these T&C shall be subject to the jurisdiction of the Maltese courts.